Contact                  Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.

                       Objectives
Learn to:
-   State what customer service means in relation to all your customers, both internal and external
-   Recognize how your attitude affects customer service
-   Identify your customers’ needs
-   Use outstanding customer service to generate return business
-   Build good will through in-person customer service
-   Provide outstanding customer service over the phone
-   Connect with customers through online tools
-   Deal with difficult customers

Contact          Leadership and Influence
While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. 

Clearly, leadership potential exists within each of us. Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead.

Leadership is not telling others what to do. Leadership is inspiring others to do what needs to be done. no less effective leadership style. This workshop will explore different leadership theories and examine what makes a great leader.

                     Objectives

Learn to:
-   Define “leadership”
-   Explain the Great Man Theory
-   Explain the Trait Theory
-   Understand Transformational      Leadership
-   Understand the people you lead and how to adapt your leadership styles
-   Explain leading by Directing
-   Explain leading by Coaching

Contact               Time management
Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals.

This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.

                     Objectives
Learn to:
-   Plan and prioritize each day’s activities in a more efficient, productive manner
-   Overcome procrastination quickly and easily
-   Handle crises effectively and quickly
-   Organize your workspace and workflow to make better use of time
-   Delegate more efficiently
-   Use rituals to make your life run smoother
-   Plan meetings more appropriately and effectively